Sales Policy – NovoHeaterGuard

Effective Date: February 7, 2025

At NovoHeaterGuard, we strive to provide our customers with the best heating solutions while ensuring a transparent and seamless shopping experience. This Sales Policy outlines the terms and conditions that apply to all purchases made on our website or through authorized sales channels.

1. General Terms of Sale

✅ By placing an order with NovoHeaterGuard, you agree to comply with our terms and conditions as outlined in this policy.
✅ All products are subject to availability. If an item is out of stock, we will notify you as soon as possible.
✅ Prices are listed in USD ($) and are subject to change without prior notice.

2. Ordering Process

To ensure a smooth purchasing experience, please follow these steps:
1️⃣ Browse & Select Products – Choose from our high-quality heaters and add them to your cart.
2️⃣ Review & Confirm – Double-check your selected items, quantities, and pricing before proceeding.
3️⃣ Provide Shipping Details – Enter accurate billing and shipping information.
4️⃣ Secure Payment – Complete your order using one of our trusted payment methods (see Payment Policy).
5️⃣ Order Confirmation – You will receive an email confirmation with your order details.

3. Pricing & Promotions

💲 Transparent Pricing: Prices displayed on our website include product costs but exclude taxes, shipping fees, and additional charges, which will be calculated at checkout.
🎉 Discounts & Promotions: Any promotional offers, discount codes, or limited-time deals are subject to specific terms and conditions. NovoHeaterGuard reserves the right to modify or cancel promotions at any time.

4. Payment Methods & Security

We accept the following secure payment methods:
✔️ Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
✔️ PayPal
✔️ Apple Pay / Google Pay
✔️ Buy Now, Pay Later options (if available)

Your payment information is processed through encrypted and secure payment gateways to ensure protection against fraud.

5. Order Cancellations & Modifications

❌ Once an order is placed, it cannot be modified. If you need to cancel, contact us within 12 hours of placing your order.
❌ If your order has already been processed or shipped, it cannot be canceled, and you must follow our Refund and Return Policy.

6. Shipping & Delivery

📦 NovoHeaterGuard offers fast and reliable shipping through trusted carriers. Delivery times vary based on location and shipping method.
🚚 Customers are responsible for providing accurate shipping details. NovoHeaterGuard is not liable for delays or misdeliveries caused by incorrect information.
🔄 For full details, please refer to our Delivery Policy.

7. Product Warranty & Liability

🛠️ Warranty Coverage: Some products may come with a manufacturer’s warranty. Warranty details will be provided on the product page or upon request.
⚠️ Liability Disclaimer: NovoHeaterGuard is not responsible for any damages, injuries, or losses resulting from the improper use of our products. Customers should always follow safety guidelines and usage instructions provided with the product.

8. Returns & Refunds

🔄 We offer a 30-day return policy for eligible items. To learn more about return conditions and the refund process, please visit our Refund and Return Policy.

9. Contact Us

If you have any questions regarding our Sales Policy or need assistance with an order, feel free to contact us:

📍 Address: 2176 Tennessee Avenue, Southfield, Michigan, United States
📞 Phone: (248) 359-3286
📧 Email: support@novoheaterguard.com
🌐 Website: novoheaterguard.com

Thank you for choosing NovoHeaterGuard—your trusted partner in premium heating solutions! 🔥♨️