Privacy Policy – NovoHeaterGuard

Effective Date: February 7, 2025

At NovoHeaterGuard, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, products, and services.

1. Information We Collect

We collect different types of information to improve our services and enhance your shopping experience:

a. Personal Information

When you interact with our website or make a purchase, we may collect the following personal details:

  • Full Name
  • Email Address
  • Phone Number
  • Billing & Shipping Address
  • Payment Details (processed through secure payment gateways)

b. Non-Personal Information

To improve our website and services, we may also collect:

  • IP Address & Device Information
  • Browser Type & Version
  • Website Interaction Data (cookies, pages visited, time spent, etc.)
  • Location Data (if permitted by your device settings)

2. How We Use Your Information

We use your data to provide a seamless shopping experience and enhance our services:
✅ Order Processing & Fulfillment – Ensuring smooth transactions and timely delivery.
✅ Customer Support – Assisting with inquiries, returns, and refunds.
✅ Marketing & Promotions – Sending exclusive deals, product updates, and newsletters (only with your consent).
✅ Website & Service Improvement – Analyzing customer behavior to optimize our site and offerings.
✅ Security & Fraud Prevention – Protecting against unauthorized transactions and cyber threats.

3. Information Sharing & Third Parties

Your privacy is our priority. We DO NOT sell, rent, or trade your personal information. However, we may share your data in the following cases:

  • Shipping & Delivery Providers – To ensure your orders are delivered efficiently.
  • Payment Processing Companies – To securely process transactions.
  • Legal Requirements – If required by law to comply with regulations or protect against fraud.

4. Data Security & Protection

We implement robust security measures to safeguard your personal information:
🔒 SSL Encryption – Protects sensitive data during transactions.
🔒 Secure Payment Gateways – We do not store credit/debit card details.
🔒 Restricted Access – Only authorized personnel can access your data.

5. Cookies & Tracking Technologies

NovoHeaterGuard uses cookies to improve user experience and website functionality. These may include:

  • Essential Cookies – Required for website operation (e.g., shopping cart, checkout process).
  • Analytical Cookies – Helps us analyze user behavior and improve site performance.
  • Marketing Cookies – Used for personalized advertising and promotional campaigns.

🔹 Opting Out: You can modify your browser settings to decline cookies, but this may affect certain website features.

6. Your Rights & Choices

You have full control over your personal data. You may:
✅ Request Access – View the data we store about you.
✅ Modify or Update – Correct any inaccuracies in your information.
✅ Request Deletion – Ask us to delete your personal data (subject to legal obligations).
✅ Opt-Out of Marketing – Unsubscribe from promotional emails at any time.

7. Third-Party Links & External Websites

Our website may contain links to external sites. We are not responsible for their privacy practices, so we encourage you to review their policies before providing any personal information.

8. Policy Updates & Changes

NovoHeaterGuard may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we encourage you to review it periodically.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, feel free to contact us:

📍 Address: 2176 Tennessee Avenue, Southfield, Michigan, United States
📞 Phone: 248-359-3286
📧 Email: support@novoheaterguard.com
🌐 Website: www.novoheaterguard.com

Thank you for trusting NovoHeaterGuard—your reliable partner for premium heating solutions!