Delivery Policy – NovoHeaterGuard
Effective Date: February 7, 2025
At NovoHeaterGuard, we are committed to providing a reliable and efficient delivery service to ensure your orders arrive safely and on time. This Delivery Policy outlines our shipping options, estimated delivery times, shipping costs, and other important details regarding your order shipment.
1. Shipping Destinations
We currently ship to:
✔️ United States (All States)
✔️ Canada
✔️ United Kingdom & European Countries (Selected regions)
✔️ Australia & New Zealand
For international shipping inquiries, please contact us at support@novoheaterguard.com before placing an order.
2. Shipping Methods & Estimated Delivery Times
We partner with reliable carriers such as FedEx, UPS, USPS, and DHL to ensure fast and secure delivery.
| Shipping Method | Estimated Delivery Time | Tracking Available |
|---|---|---|
| Standard Shipping | 5-7 Business Days | ✅ Yes |
| Expedited Shipping | 2-3 Business Days | ✅ Yes |
| Overnight Shipping | 1 Business Day | ✅ Yes |
Note: Estimated delivery times apply after the order has been processed and shipped.
3. Order Processing Time
🕒 Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays).
📦 Order Cut-Off Time: Orders placed before 2:00 PM (EST) will be processed on the same day. Orders placed after the cut-off time will be processed on the next business day.
During peak seasons, processing times may be extended by an additional 1-2 business days.
4. Shipping Costs & Free Shipping Policy
🚚 Standard Shipping Fee: Calculated at checkout based on weight, destination, and shipping method.
🎁 Free Shipping: We offer free standard shipping on orders over $100 (U.S. only).
For international orders, shipping fees vary based on location and selected shipping method. Any import duties or taxes are the responsibility of the customer.
5. Order Tracking & Updates
📩 Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package in real time.
📱 You can also track your order directly on our website under the “Track My Order” section.
6. Delayed, Lost, or Damaged Shipments
🔍 Delays: While we strive to meet delivery timelines, delays due to weather conditions, carrier issues, or customs inspections may occur.
📦 Lost/Damaged Packages: If your package is lost or arrives damaged, please contact us at support@novoheaterguard.com within 48 hours of delivery to file a claim.
7. Address Errors & Undeliverable Packages
📍 Please ensure that your shipping address is accurate before placing an order. NovoHeaterGuard is not responsible for orders shipped to incorrect addresses provided by the customer.
🚫 If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.
8. Contact Us for Delivery Support
For any delivery-related questions or concerns, feel free to contact our customer support team:
📧 Email: support@novoheaterguard.com
📞 Phone: (248) 359-3286
Thank you for choosing NovoHeaterGuard! We appreciate your trust and look forward to keeping your space warm and comfortable.
