Payment Policy – NovoHeaterGuard
Effective Date: February 7, 2025
At NovoHeaterGuard, we are committed to providing a seamless and secure payment experience. This Payment Policy outlines the accepted payment methods, billing procedures, and security measures in place to protect your transactions.
1. Accepted Payment Methods
We accept a variety of secure payment methods to ensure a smooth shopping experience:
✔️ Credit & Debit Cards: Visa, MasterCard, American Express, Discover
✔️ PayPal: Secure and fast online payment option
✔️ Apple Pay & Google Pay: Available for mobile transactions
✔️ Bank Transfers: For bulk or wholesale orders (Contact us for details)
All transactions are processed in USD ($). International customers may be subject to currency conversion fees based on their bank’s policies.
2. Payment Processing & Security
🔐 Secure Payment Gateway: All transactions are processed through encrypted payment gateways, ensuring that your personal and financial data remain protected.
⚡ Immediate Processing: Payments are processed instantly upon checkout. If there is any issue with your payment, you will be notified immediately.
🛡️ Fraud Prevention: We implement strict fraud detection measures. Suspicious transactions may be subject to verification or cancellation.
3. Order Confirmation & Billing
📩 Order Confirmation: Once payment is successfully processed, you will receive a confirmation email with your order details.
📜 Billing Information: Ensure that your billing details match your payment method to avoid transaction delays.
💳 Declined Payments: If your payment is declined, check with your bank or payment provider for potential issues such as insufficient funds, incorrect details, or security restrictions.
4. Refunds & Cancellations
💰 Refund Processing: If eligible for a refund under our Refund and Return Policy, the amount will be credited back to the original payment method within 5-10 business days.
❌ Order Cancellations: Orders can be canceled within 24 hours of purchase if they have not been processed for shipping.
5. Taxes & Additional Fees
💵 Sales Tax: Applicable taxes will be calculated at checkout based on your shipping location.
🌎 International Orders: Customers outside the U.S. may be responsible for import duties, VAT, and other local charges. These fees are not included in our pricing and must be paid by the recipient.
6. Contact Us
For any payment-related inquiries, please contact our support team at:
📞 Phone: (248) 359-3286
📧 Email: support@novoheaterguard.com
🌐 Website: novoheaterguard.com
Thank you for shopping with NovoHeaterGuard—your trusted source for high-quality heating solutions! 🔥
