Refund and Return Policy – NovoHeaterGuard
Effective Date: February 7, 2025
At NovoHeaterGuard, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund policy to provide you with peace of mind. Please review our policy carefully to understand the terms and conditions for returns, refunds, and exchanges.
1. Eligibility for Returns and Refunds
We accept returns and offer refunds under the following conditions:
✅ The item must be unused, in its original packaging, and in resalable condition.
✅ The return request must be made within 30 days of receiving the product.
✅ A valid proof of purchase (order confirmation or receipt) is required.
✅ Items damaged due to customer mishandling or improper use are not eligible for returns.
2. Non-Returnable & Non-Refundable Items
The following items cannot be returned or refunded:
❌ Items marked as final sale or clearance.
❌ Used, damaged, or modified products.
❌ Gift cards and promotional items.
❌ Customized or personalized products.
3. How to Initiate a Return
To request a return, follow these steps:
1️⃣ Contact Our Customer Support – Email us at support@novoheaterguard.com or call (248) 359-3286 with your order details.
2️⃣ Receive Return Authorization – Our team will provide a Return Merchandise Authorization (RMA) number and detailed instructions.
3️⃣ Package Your Item Securely – Ensure the product is properly packed to prevent damage during transit.
4️⃣ Ship Your Return – Send the package to our return address provided in the return authorization email.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
4. Refund Processing
Once we receive and inspect the returned item, we will process your refund:
💰 Refund Method: The refund will be issued to your original payment method (credit/debit card, PayPal, etc.).
⏳ Processing Time: Refunds typically take 5-10 business days to reflect in your account.
🔔 Refund Notification: You will receive an email confirmation once your refund has been processed.
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact our customer service within 7 days of receiving your order.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery. Provide clear photos or videos of the issue, and we will arrange for a replacement or full refund at no additional cost.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account.
- Contact your credit card company (processing time may vary).
- If the issue persists, email us at support@novoheaterguard.com for further assistance.
8. Contact Us
If you have any questions or need further clarification, feel free to contact our support team:
📍 Address: 2176 Tennessee Avenue, Southfield, Michigan, United States
📞 Phone: (248) 359-3286
📧 Email: support@novoheaterguard.com
At NovoHeaterGuard, customer satisfaction is our top priority. We strive to ensure a smooth and transparent return process so you can shop with confidence.
